(Step 4 is performed by the "Aggressive" mode of the Fix it Solution that was mentioned earlier.)Ī. You should follow step 4 at this point in the troubleshooting only if you cannot resolve your Windows Update issues after you follow all steps except step 4. If this is your first attempt at resolving your Windows Update issues by following the steps in this article, you should skip step 4 and go to step 5. To do this, at a command prompt, type the following command, and then press Enter:ĭel "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"Ĥ. Make sure that you press Enter after you type each command.ģ.ĝelete the qmgr*.dat files.
To do this, at a command prompt, type the following commands. Stop the BITS service, the Windows Update service, and the Cryptographic service. Right-click cmd, and then selectRun as Administrator.Ģ. Windows 7 and earlier versions: Press the Windows logo key + R, type cmd in the Run box, and then press Enter.(Or, if you are using a keyboard and mouse, type cmd at the Start screen.) In the search results, press-and-hold or right-click Command Prompt, and then select Run as Administrator. Windows8.1 and Windows 8: From the Start screen, swipe in from the right side to display the charms, select Search, and then search for cmd.Click Yes when the User Account Control box appears. Windows 10: Press and hold (or right-click) the Windows logo button on the taskbar and then select Command Prompt (Admin).To do this, use one of the following methods, depending on your version of Windows: To reset the Windows Update components, follow these steps:ġ. Before you modify it, back up the registry for restoration in case problems occur. Serious problems might occur if you modify the registry incorrectly. Important Follow the steps in this section carefully.
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